Privacy Policy

Last updated: January 2024

The National Rabbit Festival is committed to protecting the privacy of our website visitors and users. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit www.thenationalrabbitfestival.co.uk (the "Website"). By using our Website, you consent to the practices described in this Privacy Policy.


Information we collect
We will only ever collect, store and use your personal data when we have an identified purpose and reason to do so. We may collect the following types of information when you use our Website:

1.1 Personal Information: We may collect personal information that you voluntarily provide to us, including but not limited to your name, email address, postal address, phone number, and any other information you submit via contact forms or emails.

1.2 Non-Personal Information: We may collect non-personal information such as your IP address, browser type, operating system, and the date and time of your visit. This information is collected for analytical purposes and to improve our Website's performance.

How we use your information
We may use your information for the following purposes:

2.1. To respond to your inquiries: If you contact us through the Website, we may use your contact information to respond to your inquiries or provide you with requested information.

2.2. To improve our website: We may use non-personal information to analyse and improve our Website's performance and user experience.

2.3. To send updates: With your consent, we may send you updates, newsletters, or promotional materials related to TNRF. You can opt out of receiving these communications at any time.

2.4 To send you items purchased such as tickets.

2.5 Legitimate interest
This is where we have identified a genuine and legitimate reason for contacting you, which crucially does not override your rights or interests. We use legitimate interest to send you the information listed above by post or telephone

Sharing your information
We will not share your personal information with third parties except in the following circumstances:

3.1. Service providers: We may use third-party service providers to assist with the operation of our Website, and they may have access to your personal information, but only to the extent necessary to perform their services.

3.2. Legal compliance: We may disclose your information if required by law or in response to a valid request by a governmental authority.

Cookies
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

We use cookies, which are issued by third-party service providers that we continuously assess to make sure the data is secure. We collect these cookies in order to ensure that anything we do in our online advertising and campaigns are cost-effective and relevant. We track how well our adverts perform and then analyse this data to make sure we can continue to make improvements.

4.1. Our cookies help us:

  • Make our website work as you'd expect

  • Remember your settings during and between visits

  • Improve the speed/security of the site

  • Allow you to share pages with social networks

  • Continuously improve our website for you

  • Facebook cookies are used for, conversion tracking, optimisation, creating audiences for Facebook Ads and marketing.

Security
We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, or alteration. 

5.1. If you use a credit card to donate, purchase a product or pay for an event we will pass your credit card details securely to our payment provider (Stripe; PayPal). Other payment methods (e.g. ApplePay) are handled in a similar manner.

5.2. We cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the user’s own risk.

Data retention policy
6.1. We will only use and store information for as long as it is required for the purposes it was collected for. 

6.2. Only those who have authorisation within the organisation will have access to your personal data. Those who have access to personal data will only do so for the necessary tasks and will make sure to handle this data in the safest way possible.

Your choices
You can exercise the following rights regarding your personal information:

7.1. Access: You have the right to access the personal information we hold about you.

7.2. Correction: You can request corrections to your personal information if it is inaccurate or incomplete.

7.3. Deletion: You can request the deletion of your personal information, subject to applicable legal requirements.

7.4. Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.

Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. We will indicate the "Last updated" date at the beginning of this Privacy Policy to inform you of any changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact us
If you have any questions or concerns about this Privacy Policy or the way we handle your information, please contact us.